DiDi
Founded in 2012
Led the multidisciplinary Customer Experience area: Customer Experience Operations, Service Delivery and Retail Operations teams.Owned efficiency, experience and operational OKRs such as CX Cost / GMV, Contacts per Orders (defect rate), Customer Satisfaction, SLAs and First Contact Resolution.Respon...
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Team members (9 of 29)
Chandler Song
Algorithm Engineer
Larry He
Regional Operations Manager
Mable Jiang
Corporate Strategy Manager
Shervin Pishevar
Investor
Mike Jones
Technical Recruiter
Robert Li
Summer Intern, Strategy and Advisory Dept.
Anna Li
Strategic Investments
Suki Yang
Machine Learning Data Scientist
Rui Shang
Experience Design