Measure Comp

I support the Home Depot's efforts to drive extraordinary customer experiences across all channels and customer segments. I work in the online/marketing organization and lead a diverse set of teams focused on delivering outstanding customer intelligence, engagement and experiences. Nov 2020+: Leadership of Pro marketing including loyalty and credit. Leadership of customer insights and analytics, contact centers (~4000+ associates), gift cards and responsibility for enterprise… I support the Home Depot's efforts to drive extraordinary customer experiences across all channels and customer segments. I work in the online/marketing organization and lead a diverse set of teams focused on delivering outstanding customer intelligence, engagement and experiences. Nov 2020+: Leadership of Pro marketing including loyalty and credit. Leadership of customer insights and analytics, contact centers (~4000+ associates), gift cards and responsibility for enterprise customer data including privacy compliance.2017-2020: Teams include Pro customer loyalty & intelligence, customer insights, marketing analytics/data science, CRM (direct marketing), gift cards and our online contact centers (with over 2600 associates). Launched new Pro Xtra rewards program for our Pro customers with all new benefits including Pro Xtra Perks.