Support success through effective skill transfer, education, sustained product usage consultation, and best practices. I facilitate sessions that expand the understanding of the Email Security world and application of the EasyDMARC platform through:- Establishing, training, and managing a group of Support Engineers;- Designing, management, and tracking of KPIs for result optimization;- Technical training for MSPs and Partners;- Creating knowledgebase articles, troubleshooting… Support success through effective skill transfer, education, sustained product usage consultation, and best practices. I facilitate sessions that expand the understanding of the Email Security world and application of the EasyDMARC platform through:- Establishing, training, and managing a group of Support Engineers;- Designing, management, and tracking of KPIs for result optimization;- Technical training for MSPs and Partners;- Creating knowledgebase articles, troubleshooting guides, FAQs, educational materials, and other support collateral;- Collaborating with Product and Engineering Teams for product improvements- Hosting the first-ever Email Security course in Armenia